Sales: Psychology of Customers Course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Sales: Psychology of Customers Course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

• Accredited by CPD
• Instant e-certificate
• Fully online, interactive course with Professional voice-over

• Self paced learning and laptop, tablet, smartphone friendly
• 24/7 Learning Assistance
• Discounts on bulk purchases

Sneak Peek

Who should take the course

Anyone with a knack for learning new skills can take this Sales: Psychology of Customers Course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Accreditation

All of our courses, including this Sales: Psychology of Customers Course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Course Curriculum

The detailed curriculum outline of our Sales: Psychology of Customers Course is as follows: Introduction

• Promotional video
• Introduction
• Don’t buy this unless…
• What are we, if not salespeople?
• Good and bad salespeople
• Commercial realities
• Dysfunctional selling has led to dysfunctional buying
• Who is your ‘Avatar’?
• Your customer’s journey

Introducing A.S.K - concentrating on 'A' for ATTRACT.

• Section 2 lecture 1: Introduction to ASK
• Section 2 Lecture 2: The Marketing Function
• S2 L3 The Hunter
• S2 L4 Referrals
• S2 L5 How your marketing ‘lands’ with your customer
• S2 L6 Leveraging your contacts

Section 3 The 'S' of A.S.K. - SERVING

•  S3 L1
• S3 L2 The Decision Making Unit (DMU)
• S3 L3 The value of VALUE
• S3 L4
• S3 L5 Customer Care – a conversation (not a ‘sale’)
• S3 L6
• S3 L7
• S3 L8 How to get back IN with a client

Section 4 The K of A.S.K

• S4 L1 Introduction the the K or KEEP element
• S4 L2 Your authority
• S4 L3
• S4 L4 NON sales contact
• S4 L5 Why ASKING for referrals works so well

Section 5 ...And lastly...

• S5 L1